How do you buy and ship from Taobao, the most value-for-money online marketplace? How do you get into shopping there and then doing Taobao shipping to Singapore?
Before you begin, read our bad experiences first
Before you get into this article, read our bad experiences first: our shipper who lost our whole parcel and another one who lost a few items. Know what you’re going to face and if that’s still your cup of tea then go all in and read the rest here!
Don’t let shopping on Taobao scare you
You’ve seen and heard many people doing it, so much as that many are blaming it for killing Singapore’s retail stores. But there’re still many Singaporeans who’re afraid of from doing anything on Taobao, because it’s complicated and in a ‘foreign’ language. Like, where do you even start? And not to mention, Taobao shipping to Singapore presents a whole new nightmare. You’d definitely be familiar with stories of people losing their parcels (note: so have we).
In contrast, shopping on Amazon or iHerb is super easy. You add items to your cart, you add your address, and you pay. The next thing you do is track the items. Then you receive them. Simple.
However, Taobao is just too cheap. So you should learn to shop and ship from Taobao to Singapore. It’ll save you a ton of money. That’s awesome if you’re a poor and young couple like us.
Our budget guide to Taobao shopping and shipping to Singapore
Since you’re here, you’re probably considering to take the plunge after reading our previous article on why you should buy stuff from Taobao instead of Ikea or local furniture shops.
A plunge we did. We’re huge Taobao shoppers. We’ve bought a lot of stuff so far. If you’re interested, you can read about our reviews for some of the stuff we’ve bought like lights (must buy), a cabinet (so so only), and ceiling fans (better not to buy).
Otherwise, let’s start with our budget guide on how you can do Taobao shopping and shipping to Singapore. Everything here has been based on our good and bad experiences. We’d also be happy to hear your experiences in the comments section below.
5-step guide to Taobao shopping
Step 1: Find your stuff.
- You need to get your keyword first. This is harder than it sounds.
- Look for the inspiration and try to hazard a guess at the Chinese keywords OR search using Chinese keywords generically OR search using English keywords and check those listings to find the corresponding Chinese words OR you can try using image search, which honestly isn’t very good.
- Sort by amount of sales (select 销量 instead of 综合排序) – the default view 综合排序 almost never gives the best option in terms of prices, quality, and popularity.
- Always go for the listing with the most good reviews, most reviews, most picture reviews – in that order. There’re many problems with fake Taobao reviews nowadays, so you can never be too careful.
- If there’re many items with similar popularity, you’d want a) the more expensive one, b) the one with the better customer service, and c) the one with better bundle/quantity discounts.
Step 2: Ask more about the item.
- At this point, you should download 阿里旺旺 and talk to the seller. You usually click on a blue bubble beside the seller’s name to activate 阿里旺旺, or a popup will emerge to ask you to either download the software or use the web interface. (Protip: the web interface sucks.)
- Ask how the seller will package the product for delivery, whether they can do wooden crates, add bubble wrap. Ask them more about the product. Even if you’ve no questions, ask them how fast the delivery is.
- Sometimes sellers will say certain extras (like extra light bulks or adding wooden crates [打木架]) cost more and they need to amend the prices. That means they’ll amend the prices after you 下单 (submitted the order and reached the Alipay screen where you need to key in your credit card details).
Step 3: Make your shopping as value for money as possible.
- This is the auntie step already. (For those non-aunties, you can skip this section. But if not, let’s be super aunties and save even more money!)
- Before you add your items to your shopping cart, ask yourself whether you’ve been shopping in a way that makes shipping efficient. The goal is always to get the best prices and quality from a few sellers.
- By efficient we mean consolidating items in as few boxes as possible and making sure that you don’t “waste” volumetric weight.
- For example, there’s no point buying a nail clipper from a seller, a cable from another seller, and a shoe horn from yet another one. The sellers will send you the stuff in 3 different boxes, each with tons of padding and a lot of empty space inside the box. You end up paying shipping for air from China to Singapore.
- The solution is to buy from as few sellers as possible instead. Prices are usually very competitive so you won’t lose much by buying from only a few sellers.
- This is something that no one really tells you, but we realised it after spending tons of time learning how to ship on Taobao.
- Of course, if there’re no alternatives to get the best prices and quality then you should just buy from different sellers. Sometimes that happens.
- If you want to expedite your shipping, take note where the seller ships from (within China). If you need it asap, then try to find a seller who ships from around the same province/city as the shipper’s warehouse. Otherwise, your parcel will take a few days to travel across China.
- Don’t add to your shopping cart (购物车) first! Copy and paste the URL and item title into a word document.
Step 4: Milk your Shopback cash back.
- Go to Shopback (caveat: shameless referral link here) and use the Chrome extension (no shameless link here). Remember to disable your Ad-Block/Ghostery/Disconnect plugins.
- Paste the item name into the Shopback toolbar at a Taobao page. Remember to always shop at i.taobao.com. For some reason the total number of sales is wonky on i.taobao.com and the main website. Double check the total number of sales on the actual product page.
- Choose the product you want. There’ll be different colours, sizes, and types of products. (Take note that there’d also be listings that the sellers says not to select for purchase, those are usually to convey a message for selection.)
- If it’s too tiring for you, or if the cash back seems damn little (often can be less than $1), always remember: you’re $aving more money. $o don’t give up. It’ll all add up.
Step 5: It’s time to pay and buy your stuff
- Go to the shopping cart and check out whether there’re any coupons for your items. You can collect coupons under the 优惠券 drop-down menu.
- Select your items and check out (结账) so you can go to the payment screen
- If you’re using official forwarders, sometimes you’d get an error message at this stage that the item cannot ship out of China. For example if you want to buy a battery through ZTO, then the system won’t let you proceed without deleting the item.
- Select your desired shipper. 直送 means Taobao global direct shipping and 集运 refers to consolidated shipping via third party forwarder. We explain these options further below. To select something else just select 修改服务商.
- Check your China domestic postage fee (运送方式) and whether it’s free.
- Remember not to deselect the discounts under the 优惠方式 column or the 店铺优惠 drop-down box.
- Remember to add in any relevant comments (e.g. design, colour, or size) in the 给买家留言 text box before you confirm the order. It’s basically anything that your shipper requires you to insert.
- Double check your addresses before you click 下单 (place order).
- Enter your payment details and pay!
- If the seller says he/she needs to change the prices, then tell the seller to change the order accordingly before you pay. E.g. if they need to change the prices to add in the fees of adding a wooden crate. The seller will often ask you to 下单 and then let them know, because they need you to do that before they can amend the final price. Then you go to your 已买到的淘宝, click pay and go through with payment normally.
Ok la, only 5 steps what. That wasn’t too hard, eh?
Options for Taobao shipping to Singapore
Don’t forget there’s a huge part after you finish shopping – you need to do Taobao shipping to Singapore. There are several choices: Taobao global direct delivery, official forwarders, and third party forwarders. There’s a great deal of content online that deals with this issue in depth, so we won’t revisit things that’re common knowledge.
Taobao Global Direct
Taobao global direct shipping gets a shipper to deliver your order asap after you order. They apparently guarantee that they would deliver in 5 days from their warehouse, otherwise they’d refund you.
It’s also good because everything is seamless. You make one order, pay for your items, and wait for them to arrive at your home. Like any air shipping, you pay GST only when your delivery order exceeds SGD 400.
But there’re a lot of disadvantages.
- It’s usually more expensive, sometimes much more (e.g. double the price of official forwarders in the past).
- It’s not always easy to contact Taobao if anything pops up, you’ll need to do it at their hours, through the website. But that’s a small point.
- The bigger problem with Taobao global direct is the lack of communication. We ever faced a problem before a long time ago when we just started out and chose the service. Taobao shipped our items without everything having arrived at the warehouse. One item was not sent out by the seller as he was waiting for us to verify (literally click confirm) order through 阿里旺旺; but Taobao shipped out the partial shipment because of their 5-day guarantee. So their 5-day guarantee is a double-edged sword. It might not always be a good thing to ship out so fast. Or at least Taobao should tell their customers beforehand.
- You only get one shot at sending out your items, you make an order and that’s it. If you find anything else you need to do a new shipment. But then you’d waste money, because the initial chargeable weight is always more expensive.
Sea Shipping (third party)
We’d recommend sea shipping by third party forwarders for bulky and sensitive items. Third party forwarders tend to be cheaper when it comes to sea shipping and they are more flexible. The forwarder calculates your fee based on the number of cubic metres you use up (1 x 1 x 1m). That’s regardless of the actual weight, unless you sink the ship with something super heavy like Thor’s hammer.
You can have a huge flat table which is long but flat, and still add more boxes on top of it in the ship. Which means you’d want to fill the space with heavy items. Same thing for prohibited items like batteries and knives, because these can’t go under air shipping.
We found this guy promoting his services on HWZ forums, MRC. His rates are the lowest we’ve seen. The speed of delivery for sea shipping is fine but much slower than air shipping. MRC usually shipped our stuff before we paid him, so that the sea shipping was already faster. We always texted him as and when we needed help as well. He was always able to advise us appropriately.
But reliability is questionable, he was not reliable after all. We ended up losing a couple of boxes and incurring a loss of SGD 100 after factoring in the compensation. As such, we decided to stop using him.
There’re many other alternatives like Sfinex, Oops, Peeka, or 86 Ocean Freight. You can google for some reviews. We have only used Sfinex before and they were pretty fast in shipping and very responsive over WeChat. Their prices were quite good as well. You can add the lady boss on QQ: 598844064, 阿里旺旺: sfinex_cs, or WeChat: sfinex.
The whole process to get sea shipping from third party forwarders is the same as the typical Ezbuy ship-for-me service but more complicated than Ezbuy buy-for-me:
- You change your delivery address to the China warehouse address that the shipper gives you.
- Add the marking that the shipper gives you in the description, if applicable. We use “请在所有包装或箱子上注明XXX,不然货仓可能会拒绝签收”. Not all shippers require this.
- To be safe, use 阿里旺旺 to tell the sellers to indicate the marking clearly. Your parcels won’t automatically disappear if they don’t have the marking, but the chance of it going missing is greater.
- If you bought only single items, then get the delivery tracking numbers from the Taobao system, under the 已买到的淘宝 section.
- If you bought multiple items from the seller, the seller might ship in more than one parcel to the warehouse. Use 阿里旺旺 to ask the seller for all the delivery tracking numbers. This part is very important. If they shipped 3 items to you in 3 boxes but you only tracked 1, you lose 2 of them. The seller will not refund you as it’ll show that you received the item. The Taobao system usually shows only 1 item and we usually see at most 2 numbers. There’s nothing worse than shipping chairs and receiving only the legs.
- Track your orders in the Taobao system or courier companies’ systems.
- When everything is 签收 (signed for by the warehouse) in the system, you should fill in the details of your parcels either over email (like how MRC does it) or a web interface (like SFinex does it).
- Fill up the details with the tracking numbers, shipping companies, costs of items, and short descriptions of the items. These are mainly for identifying your stuff and submitting info to the shipping company so they can pack your items.
- Once done, MRC or the SFinex system will calculate the total fees, which will include the shipping fee, GST (which is applicable for all sea shipping), and insurance (if you opt for it).
- Pay for it and everything’s done. For a guide on using SFinex, you can check out the section below.
Air Shipping (third party – Sfinex)
We’ve been using Sfinex for third party air shipping as well. It’s useful for large but light parcels, because there’s an option to air ship by normal weight. We usually select the 免抛 (i.e. ship by normal weight), so we don’t have to worry about expensive volumetric weight fees. The 半抛 is usually more expensive, because they take half volumetric weight and half normal weight.
The process for payment is more complicated:
- You change your delivery address to the China warehouse address that Sfinex gives you in the members’ area.
- If you bought only single items, then get the delivery tracking numbers from the Taobao system, under the 已买到的淘宝 section.
- If you bought multiple items from the seller, the seller might ship in more than one parcel to the warehouse. Use 阿里旺旺 to ask the seller for all the delivery tracking numbers. Remember, this part is very important.
- Track your orders in the Taobao system or courier companies’ systems.
- When everything is 签收 (signed for by the warehouse) in the system, you should fill in the details of your parcels through Sfinex’s web interface (courier company, delivery tracking no, brief description, number of boxes, and value of item).
- There’re many types of shipping options. Select the desired one. If in doubt, select 新加坡免抛.
- Once submitted, SFinex’s system will calculate the shipping weight and fee.
- For SFinex, you can’t pay via normal means because we don’t have a China-issued credit card. So you pay via Taobao. SFinex will send you a link to a 1 yuan dummy item on Taobao, you’d just buy the quantities needed to pay for your shipping. E.g. if your fee is RMB 120, just buy 120 of this RMB 1 item.
- The next step is to submit a form (similar to Ezbuy) to say how much you paid, when you paid, and upload a screenshot of the payment. They’ll verify it. What happens is you loaded your account with money, which can be used for payment.
- The final step is to go to the air shipment orders page and click “[付款]”. This uses the money you loaded to pay for the shipment. (Ignore the part where it says 待付款, re-used the same screenshot)
- When payment is verified and correct your stuff will be shipped out.
You should use official forwarders for small and light items like clothes or charging cables. We usually just go with whichever is cheaper and does not have restrictions that affect me (like length).
One thing to note is Taobao has been changing forwarders every few months. Very strange. We used to use Prouter and Simply Post. Then those disappeared, replaced by ZTO and Dex-i. Those didn’t give us any problems and were fast.
Now ZTO and Dex-i have also been dropped. There’s only Cai Niao (菜鸟) and 4PX now, which are quite familiar courier companies in China. Cai Niao is apparently owned by Taobao’s parent company Alibaba. It seems like Taobao’s taking over shipping and doing it themselves.
These official forwarders typically calculate the fees via volumetric or actual weight. Use the latter if the actual weight is much heavier than volumetric (e.g. dumbells).
It is good to use them.
- You can consolidate your items. The forwarder automatically tracks and handles the items at their warehouse. You pay GST only when it exceeds SGD 400.
- The fees for air shipping are also typically the lowest, even lower than third party forwarders, probably because they handle things in bulk.
But official forwarders have limitations as well.
- You cannot ship prohibited items like food, batteries, liquids, gases, knives, lights, and some plastics. There is also a strict limitation on how big the parcels can be, especially the length of the items and combined sizes.
- (If you’re ever in doubt, just check with the customer service via the Taobao website before buying the item. It sucks to have your items rejected by the warehouse. And then you have to either throw the item away or pay more to ship them back to the seller.)
- If possible, always try to avoid Lazada sea shipping. There have also been horror stories about Lazada sea shipping. Seems like the customer service is nothing fantastic and prices are not cheap. So it’s not worth it.
We compared the shipping fees from the main options (excluding buy-for-me services). So who’s cheapest? In general, go for Taobao official air shipping forwarders if you want to ship small and light items and get it fast. If it’s heavy items, you might want to try SFinex or Cai Niao’s sea shipping, although the former is not very cheap.
Method Shipper Price for initial weight Subsequent prices Weight limitation Size limitation Speed of shipping Recommended for Air Taobao global direct ￥29 for 1kg NA (calculated at product page) 25kg Height+weight+depth not more than 130cm. Fastest Small and light stuff like clothes, cables, mats Air Cai Niao ￥29 for 1kg ￥10.5/500g 25kg Single side not more than 80cm, height+width+depth not more than 150cm. Fastest Small and light stuff like clothes, cables, mats Air 4PX ￥33 for 1kg ￥11.0/500g 30kg Single side not more than 120cm, height+width+depth not more than 200cm. Fastest Small and light stuff like clothes, cables, mats Air 4PX (POPStation) ￥31 for 1kg ￥10.0/500g 30kg Cannot exceed 61*42*37cm (basically size of the POPStation) Fast (but need to self collect) Small and light stuff and if you're always not home Air Sfinex ￥30 for 1kg Subsequent: ￥30 for 1.1-2 kg; ￥24 for 2.1-10kg; ￥21.5 for more than 10.1kg 25kg (overweight charge, exact limitation unknown) Single side not more than 120cm, 2 sides cannot exceed 70*70cm (e.g. 90*20*20cm can, 90*80*20cm cannot). (oversize charge, exact limitation unknown) Fast Large and light stuff like painting, shower curtain rod, plastic containers Sea shipping (by weight) Cai Niao (less than 30kg) ￥26 for 1kg ￥7.9/1.0kg 80kg Single side not more than 100cm, height+width+depth not more than 180cm Slow A few heavy or sensitive items like computer base, drill set Sea shipping (by weight) Cai Niao (small sea shipping, more than 30kg) ￥24.5 for 1kg ￥7.9/1.0kg 80kg Single side not more than 100cm, height+width+depth not more than 180cm Slow A few heavy or sensitive items like computer base, drill set Sea shipping (by volume) Cai Niao (large sea shipping) ￥492.0 for 1cbm ￥4.9/0.01cbm 500kg Single side not more than 250cm, height+width+depth not more than 650cm Slowest A lot of heavy or sensitive stuff like tables, chairs, cabinets Sea shipping (by volume) Sfinex ￥580.0 for 1cbm (1-5 cbm)
￥550.0 for 1cbm (>5cbm)
NA 500kg Single side not more than 200cm, single item not more than 50kg (chargeable otherwise) Slow A lot of heavy or sensitive stuff like tables, chairs, cabinets Sea shipping (by volume) MRC shipping $93 for 1cbm $9.30/0.1cbm Depends Depends Slow A lot of heavy or sensitive stuff like tables, chairs, cabinets Don't bother Lazada Don't bother Don't bother Don't bother Don't bother Don't bother Don't bother
More tips and tricks
Because we wanted to keep this article shorter, we wrote a separate guide on Taobao tips and FAQs on shopping and shipping. Some of the tips are already hinted at above. But it’s useful to always ask whether you’re making your Taobao shopping or shipping as effective and efficient as possible.
Too Long; Didn’t Read
Use normal sea shipping for large furniture and things you can afford to wait. Go for Taobao’s official air shipping for small and light items, or if you really need it fast. Use Oops/Peeka/Ezbuy Buy-for-Me services if your Chinese is D7-standard, but you’ll need to pay more. Don’t use Taobao global direct if you can.
Did you find our guide useful for your Taobao shopping? Let us know about your success in the comments below!
If you’ve encountered any problems, you can head over to our new guide on Taobao tips and FAQs on shopping and shipping.
We’ve also written guides on buying Taobao lights, buying Taobao taps, review on our Taobao cabinet, review on Taobao ceiling fans. But that’s not to say everything went well, here’s our rant about our experience with our shipper losing our stuff that we briefly alluded to above.